Lutron Smart Lighting System Palm Beach, FL

2026-03-04

This project was a long time in the making. Thomas our salesman was so patient with us when we were figuring out which way we wanted to go. Thanks Thomas. Joseph is our project manager and he made this project go so smoothly. He followed up with us numerous times to see if our contractor was ready for him. When the time came to install the system Joseph was the first one there to talk through the entire project with us. He spent a lot of time with our contractor to make sure the new sound system would not interfere with what the contractor was doing. Next came the two installers (techs) Arty and Vova certainly know what they are doing and installed everything perfectly. Arty even consulted with us to verify the location of each piece of equipment. We were not sure spending the money for this was worth it, I can tell you it was worth every penny. What a system. We cant wait for football season to start! I could go on and on but you get the point. Look no further than Definitive Electronics !

2026-02-28

We just moved in our new house and had Definitive Electronics do all our internet/tv needs. They were outstanding. Matt R. was there the entire installation and was excellent and he finished up with Arty H. who was great too!

2026-02-20

I had an excellent experience with Definitive Electronics! From start to finish, everything was handled professionally and efficiently. Our tech, Les, was outstanding — knowledgeable, patient, and extremely thorough. He took the time to explain everything clearly, made sure the setup was perfect, and left everything clean and organized. It’s hard to find reliable, honest service these days, but Definitive Electronics truly delivers. If you’re looking for quality work and top-tier customer service, I highly recommend them — and definitely ask for Les!

2026-02-11

Brian service manager has ALWAYS been so helpful!! He has moved mountains to help when in need! He sent over Jason and Tom for a last minute “help me” and they were ABSOLUTELY AMAZING! They are sooooooo nice, professional, informative. They went above and beyond my expectations!! I’ve worked with Jason for several years now and honestly couldn’t be happier! He ALWAYS shows up with a smile and gets the job done AND some!! I really appreciate all their help, kindness and professionalism!!!!

2026-02-11

We've been using Definitive for the past 10 years and they've been great. Even though they've grown over that time, their service is still top notch. Just today, Justin upgraded our network switches, replaced six Apple TVs, fixed a Sonos issue, and reprogrammed our lighting system to work better. It turned into a 10 hour day for him but Justin really wanted to make sure everything was perfect before leaving. We really appreciate this level of service. Thank you.

2026-01-28

Having never been to the site before, Definitive performed extremely well. They listened and followed directions, displayed technical expertise and left a very happy customer. I will not hesitate to work with them again, and neither should you!!

2026-01-02

It took hours for tech to connect Cat4 and Sirius XM. He patiently completed the job perfectly!

2025-12-22

I have been a Definitive Electronics customer for almost 20 years, and I am still blown away by the level of service I receive every time I call. We were extremely impressed with Jason who came in early, left late and was willing to help at every turn. Brian Hawk the Service Manager is a true professional whose knowledge is incredibly impressive — and he is a super nice person too! When we started our journey with Brain Hann many years ago he promised he would never let me down and he has been true to his word. People that know what they are doing and really care — truly unusual in today’s world. Thank you! John and Ann C.

2025-12-19

I have been a Definitive Electronics customer for almost 20 years, and I am still blown away by the level of service I receive every time I call. We were extremely impressed with Jason who came in early, left late and was willing to help at every turn. Kevin Hawk the Service Manager is a true professional whose knowledge is incredibly impressive — and he is a super nice person too! When we started our journey with Brain Hann many years ago he promised he would never let me down and he has been true to his word. People that know what they are doing and really care — truly unusual in today’s world. Thank you! John and Ann C.

2025-12-18

Sales and Installation team are top notch. The Definitive team is knowledgeable, creative and always willing to go above and beyond. They are available to answer questions and offer suggestions to achieve your technology and lighting goals. I highly recommend Definitive Electronics and they will definitely be back in my home for future projects and upgrades

2025-12-13

I rarely send Google Reviews, but felt compelled to do so now. We are moving into a new home in Palm Beach Gardens and chose Definitive to install our entire home TV and WiFi sound system, landscape lighting and outdoor speakers. WOW is an understatement. Connor knows his stuff. He is on point and has been responsive and a class act every step of the way. Chris and Artie installed one of our televisions yesterday. They were both extremely knowledgable and it was clear they take great pride in their work. It is a pleasure working with the Definitive team.

2025-12-03

Definitive Electronics is a fantastic choice for a low-voltage contractor. Their technicians are highly competent, courteous, and excellent at explaining complex technology to clients. Their front office management is responsive and dedicated to ensuring the project meets the client's exact needs. Great people!

2025-12-03

Our experience with Definitive Electronic was quite positive and the end result was exactly as we desired. From the sales team and our guy Tom to the service operation manager Kevin Barr right down the service techs who came to our home, they were all professional, courteous, listened to any concerns we had and addressed them in the highest degree of professionalism. We had two television mounted and set up and we are pleased with the outcome. I would also say that if you have even more complex needs us then I do think these are your guys as the service techs were very very knowledge and had a high level of expertise. We will certainly be calling Definitive again for our needs.

2025-12-03

Definitive Electronics is a fantastic choice for a low-voltage contractor. Their technicians are highly competent, courteous, and excellent at explaining complex technology to clients. Their front office management is responsive and dedicated to ensuring the project meets the client's exact needs. Great people!

2025-11-20

They were able to make the changes to my Control 4 system on line without coming to my home

2025-10-30

Eli is a great trouble shooter and provides excellent customer service. His work is top notch and he provides great value at price. 5 stars.

2025-10-06

I have had home automation done before but Robert G project management at my home and Cory is another level. Incredible job !

2025-09-27

Quick, efficient service. Nino and Jason were terrific in getting my business up and running quickly after a lightning strike. Highly recommended!

2025-09-20

They did a great job setting up the WiFi for my house. Technicians are very friendly and professional. I would always recommend their services!

2025-09-17

Definitive and particularly Glenn Zavits are incredibly responsive. They very much help me consider applications that simplify operating our electronics. I recommend Definitve and Glenn highly. Come thick or thin, (as my application is on a boat) they respond and make recommendations for us to consider and execute. Extremely reliable and professional.

2025-09-15

Great DE experience today with Daniel. Needed equipment updates & Rutkus access point troubleshooting to solve network interference issues. Daniel patiently worked his way through updates & equipment, including reaching out for OEM technical assistance. Good job, thank you Daniel & DE!!

2025-09-15

Great DE experience today with Daniel. Needed equipment updates & Rutkus access point troubleshooting to solve network interference issues. Daniel patiently worked his way through updates & equipment, including reaching out for OEM technical assistance. Good job, thank you Daniel & DE!!

2025-09-11

Dan and Tim were just at my house and I can’t express what a phenomenal job that they did. They took the time to make sure that everything was absolutely perfect, explained everything to me, we’re on time and couldn’t have been nicer. Everything turned out wonderful, and I would highly recommend them to anyone considering getting any AV work done at their home! A+++ across the board.

2025-08-29

Definitive Electronics quickly replaced my halo controller as it quit working after several years. Thanks Jason for answering all my many questions!

2025-08-28

Daniel with Definitive Electronics was absolutely amazing, hands down! He came out to fix one issue but went above and beyond by helping us with multiple problems we were experiencing. He is extremely knowledgeable, detailed, and thorough in his work. What stood out the most was how he made sure we fully understood everything and took the time to answer all of our questions. His professionalism and expertise are unmatched.

2025-08-06

Jason is an outstanding tech. He knows his security camera/DVR technology cold from installation to programming. He also is patient and supportive explaining how everything works and how to use the system to best effect. I highly recommend Jason and Definitive Electronics.

2025-08-06

We have been a customer of Definitive for years… and have always been happy with their quick response and professionalism in handling our residence. Today we had the pleasure of meeting a new tech (for us but not the company). Daniel handled the residence with ease and such a great positive demeanor. Very poised under pressure and very quick on finding a solution to the issue. We have known Don and the team for quite some years now and are still happy with them all. Thank you for all you do.

2025-08-04

Matt was great to work with; he helped us integrate a previous system into our current system that we use and did an amazing job. He also helped bring new systems & equipment into our current platform which was very helpful. Prior to our install Matt & his team ran everything that we needed to get the job done prior to our arrival. Matt's communication and awareness of what we needed was top notch.

2025-08-04

Matt was great to work with; he helped us integrate a previous system into our current system that we use and did an amazing job. He also helped bring new systems & equipment into our current platform which was very helpful. Prior to our install Matt & his team ran everything that we needed to get the job done prior to our arrival. Matt's communication and awareness of what we needed was top notch.

2025-07-30

Very courteous and professionsl.

2025-07-23

I can Highly Recommend Definitive to everyone Len came out and solved every problem we had with our Tv and Electronics with care and patients. Now my wife can use the remote as he explained to her. Thank you Len very professional

2025-07-18

This is the most incredible AV company you will ever come across! they are so efficient, detailed, they do what they say they are going to do, they are honest, they recommend and tell you what will work and what won't, and they have the kindest, and most respectful employees. Connor Dixon is a rock star, always staying on top of what needs to be done and will be done and giving me a date and time and shows up, and in this world we live in this is all so refreshing! Thank you Definitive for being the best AV company I have ever worked with! Dawn HOffman

2025-07-18

This is the most incredible AV company you will ever come across! they are so efficient, detailed, they do what they say they are going to do, they are honest, they recommend and tell you what will work and what won't, and they have the kindest, and most respectful employees. Connor Dixon is a rock star, always staying on top of what needs to be done and will be done and giving me a date and time and shows up, and in this world we live in this is all so refreshing! Thank you Definitive for being the best AV company I have ever worked with! Dawn HOffman

2025-07-11

Jason brings expertise and personality to my client’s needs Always focused and takes his work personally Conscious to be efficient without sacrificing total attention to the issues I know when Jason arrives my clients list will be addressed

2025-07-10

Tim is approachable and awesome.

2025-07-08

Matthew Ray with Definitive was extremely helpful, efficient and knowledgeable! He went above and beyond to diagnose my chronic Internet problems, and educated me about many things including suggestions on how to lower my $450 Xfinity bill. Most of all he worked directly with the Comcast technician at my house when all the TVs were out and this prevented me from making many phone calls to Comcast that would only cause many headaches. Thank you so much to Matthew and Definitive for making this experience so pleasant!

2025-06-24

I've been a very happy customer of Definitive for years. They put our smart home together in 2015 and they have maintained it to perfection. I can not say enough good things about how they conduct their business! Phillip H. Morse

2025-06-24

I've been a very happy customer of Definitive for years. They put our smart home together in 2015 and they have maintained it to perfection. I can not say enough good things about how they conduct their business! Phillip H. Morse

2025-06-19

Daniel was prompt, patient, knowledgeable and effective. Everything was completed to our satisfaction. Will request Daniel again!

2025-06-05

Jason was polite, confident and efficient. 10 out of 10!

2025-06-05

Outstanding customer service. Friendly and punctual. 100% recommend

2024-12-06

Used Don and Definitive for my new home A/V and Lutron needs in Palm Beach. Highly recommend them, they stood out in the craziness of new construction for being reliable and everyone sent to the house was highly skilled. Will work with them again

2024-10-23

Had some speakers installed as well as some remote control blinds. The owner Don was very friendly and Brian and billing with the extra mile to explain everything that needed to be explained. The installer Ken is second to none. He even put batteries in my remote control.!

2024-05-24

Our experience with Definitive Electronics exceeded our expectations in every way. From the Shade design, planned WiFi coverage and all of the TV’s, we couldn’t be happier. From the initial sales consult with Tom Samuelson to the final installation support from Ken Wright and the expertise of the overall installation by Rob Glucksman, it was a first-rate experience!

2023-12-18

We have worked with Definitive Electronics for many of our client's AV and low voltage needs. Their staff is highly educated and professional when it comes to the latest equipment on the market. Working with Definitive has been a smooth process throughout all of our construction processes, and Rothrock Construction will continue to work with their firm over the upcoming years.

2023-12-18

We have worked with Definitive Electronics for many of our client's AV and low voltage needs. Their staff is highly educated and professional when it comes to the latest equipment on the market. Working with Definitive has been a smooth process throughout all of our construction processes, and Rothrock Construction will continue to work with their firm over the upcoming years.

2023-08-04

I am so grateful for the professional advice and direction from Brian Hann. The best customer service I’ve ever received … he advised me in a way that no other company would

2022-05-06

Professional, personable and up to date on all the latest inovations in the industry. There's nothing that this group of people can't get accomplished. Super happy with the level of expertise and would highly recommend to anyone who considers themselves a audio & video geek.

2022-05-06

Professional, personable and up to date on all the latest inovations in the industry. There's nothing that this group of people can't get accomplished. Super happy with the level of expertise and would highly recommend to anyone who considers themselves a audio & video geek.

2020-06-27

This Team is very responsive and very knowledgeable. They have addressed and resolved questions/issues with Lutron, Nexis and Sonos Systems. Good firm to work with!

2019-03-20

Friendly staff with knowledgable advice

2018-09-19

Recently purchased Sonos Playbar, sub and play5. Couldn’t be happier. Owner is very knowledgeable of the electronics industry and passionate about there products. Highly suggest calling or stopping by if you have any home audio, outdoor lighting or marine electronics needs.

2018-08-10

Awesome experience, great company in FL

2015-04-25

Best av conpany in so flo

2015-04-25

Best av conpany in so flo