Lead Security Technician – Intrusion Systems

Location: Broward, Palm Beach, Orlando, Florida
Employment Type: Full-time
Company: Definitive Electronic Solutions, Inc.

Summary

Definitive Electronics (DE 2.0) is seeking an experienced Lead Security Technician to install, program, activate, and service residential intrusion alarm systems. This hands-on lead will guide technicians in the field, take ownership of system quality from rough-in through handoff, and diagnose issues in existing systems. The right person is comfortable with DSC, Honeywell, and Elk equipment and communicates clearly with clients and the project and service teams.

Key Responsibilities

  • Lead security installation work from rough-in and wiring through trim, programming, testing, and client handoff.
  • Install, program, and test wired and wireless devices on DSC, Honeywell, and Elk alarm systems.
  • Trim and program new intrusion systems, including panels, keypads, sensors, contacts, and communication devices.
  • Activate new systems for monitoring and confirm signals report correctly with the monitoring provider.
  • Perform system takeovers; assess existing panels, wiring, and devices and identify what can be reused, repaired, or replaced.
  • Run service calls and diagnose open zones, communication errors, false alarms, and battery issues.
  • Troubleshoot door and window contacts and magnets, including failures caused by salt exposure or corrosion.
  • Verify zone operation, communication paths, backup batteries, and system performance before handoff.
  • Read plans, wiring diagrams, and equipment documentation to complete and troubleshoot installations.
  • Use appropriate test equipment to isolate faults and confirm repairs.
  • Lead and coach other technicians on site and check completed work against company standards.
  • Document programming, service findings, test results, outstanding items, and parts needed.
  • Keep project and service managers informed of schedule impacts, technical escalations, and next steps.
  • Explain system operation and service findings to clients in clear, practical terms.
  • Follow company and jobsite safety requirements and perform related duties as assigned.

Qualifications

  • Hands-on experience with security rough-in, trim, programming, commissioning, and service.
  • Demonstrated ability to lead technicians and independently complete installation and service work.
  • Working proficiency with DSC, Honeywell, and Elk intrusion alarm equipment.
  • Experience installing and programming wired and wireless alarm devices.
  • Experience activating monitored systems and performing takeovers of existing alarm systems.
  • Strong diagnostic skills for zone, communication, false alarm, battery, and contact issues.
  • Ability to document field work and communicate professionally with clients and teammates.
  • Valid driver’s license and ability to travel to assigned job sites.

Product Training and Certifications

  • OSHA preferred, but not required

Strongly Preferred Product Experience

  • DSC alarm panels and devices
  • Honeywell alarm panels and devices
  • Elk alarm panels and devices
  • Wireless alarm devices and communicators
  • Monitoring activation and signal testing

Additional Relevant Experience

  • System takeovers and retrofit work
  • Service diagnostics and client support
  • Leading field technicians and mentoring junior staff

Additional Skills and Abilities

  • Clear verbal and written communication with clients and the team.
  • Organized service notes, testing records, and system documentation.
  • A calm, methodical approach to troubleshooting and client concerns.
  • Ability to coordinate field work and meet project and service commitments.
  • Comfort reading plans, wiring diagrams, and manufacturer documentation.
  • Good judgment about when to escalate a problem or request specialized support.
  • Willingness to travel to assigned job sites as needed.

Physical and Environmental Requirements

  • Ability to stand, walk, climb ladders, and work at active construction sites.
  • Ability to handle tools, cabling, panels, and devices required for installation and service.
  • Work may include outdoor conditions and confined installation spaces.
  • Reasonable accommodation may be provided for individuals with disabilities.

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • Retirement savings plan
  • Paid time off and holidays
  • Professional development and certification opportunities
  • Flexible work arrangements
  • Employee wellness programs

Why Join Definitive Electronics (DE 2.0)?

  • Lead security projects from installation through activation and client handoff.
  • Work alongside a team that values craftsmanship, clear communication, and client support.
  • Grow your technical and leadership skills across new installations and service.

Ready to take the lead? Apply to help us deliver reliable security systems and excellent client service.

Definitive Electronics (DE2.0) is an equal opportunity employer. All qualified applicants will receive consideration of employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.

Apply Now and Be a Part of Our Success!

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