1. Discovery Process:
The project always begins with a discovery process, where we listen to the client's needs and desires. Our preliminary interviews are relaxed but still comprehensive and specific. Regardless of the project — be it home audio video, automation, lighting control, home phone systems, or anything in between — a thorough process is in place. We aim to balance the client’s desires with the realities of technology trends, budget constraints, and built-in obsolescence.
2. System Design:
Once the necessary information has been gathered, a detailed report can be developed in accordance with these plans. Our system design team will define all aspects of the project functionality for each room or area. An extensive set of project drawings are created that show graphically where all hardware and pre-wire drops will be located. All hardware and labor are defined with exacting detail. We then meet with the client to deliver this information for review, feedback, and ultimate approval.
After the client has signed off on the system design and project price, our engineering team will plan and produce documents and drawings for the installation of the technical solutions to not only meet client needs but ensure reliability and ease of use. A complete engineering documentation package will be presented to the client at the completion of the project.
4. Implementation Process:
Once rough and trim phase engineering documentation is complete, we are ready to install the infrastructure — such as conduit, low voltage wiring, and enclosure. We purchase all AV equipment and assemble as appropriate in our office or at the job site. Our job is complete only when the client is 100% satisfied with the finished product. The length of time for this phase is dependent upon the timeframe of construction. Once the system installation is complete, all engineering documentation is updated to an as-built state.
5. Service & Support:
A complete set of as-built documentation is delivered to every client at the final project sign-off. We strive to make every client a client for life. By delivering as-built documentation and programming source code to our clients, we ensure that the investment they have made into their home is well protected and may be serviced for life with accuracy and diligence. We honor all manufacturer warranties plus a 12-month workmanship warranty.